Credit Card Customer Care – How to make the most of it?


Every bank has a toll-free hotline to call if you have any questions, problems, or feedback about online credit cards or their services. The credit card customer care service numbers embossed on the backside of a credit card are the primary point of contact for any credit cardholder. In most circumstances, the phone numbers are dedicated to credit card-related services and should be called first.

If these numbers do not respond, cardholders can go to the bank’s website and look for toll-free customer service lines and other numbers relating to the issue at hand. For each service, some banks provide a different customer support number. When compared to calling common numbers, calling a dedicated helpline will offer greater results.

How to make Credit Card Payment?

The Internet has made banking a lot easier. Almost all Indian banks offer Internet Banking, while some others use third-party bill payment services to offer online credit card payment options.

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There are several ways to pay your credit card bill online, as listed below.

  • Banking through the Internet
  • Online money transfer using NEFT/RTGS
  • Method of IMPS
  • BillDesk is a service that allows you to pay bills online.
  • Auto-debit service
  • Wallets and payment systems for mobile devices

Offline Credit Card Payment Methods

If you don’t have access to the Internet, you can make a credit card payment using one of the offline ways. There are other non-internet options for paying your online credit card bill listed below.

  • By contacting credit card customer care service.
  • By going into a bank and withdrawing money from an ATM.
  • Credit card payments made over the counter.
  • Using a cheque or a demand draft.

How to Contact Credit Card Customer Care?

Banks give customer support to credit cardholders for their convenience. If you have any issues with your credit card, you can contact the bank’s customer service department for assistance. You can call the number for payment troubles, misplaced cards, or reward questions. Alternatively, you may send an email from your registered email address. The customer service numbers and email addresses of banks that offer the best credit cards are included in the table below.

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BankCustomer care numberE-mail address
HDFC1800 266
ICICI1860 120
SBI1800 425
IndusInd1860 500
Axis1860 419
Canara1800 425
Citi1860 210
Corporation1800 22
PNB1800 180
Syndicate1800 208
Bank Of Baroda1800 225
Kotak Mahindra1860 266
Union Bank Of India1800 208
Bank Of India1800 220
Federal Bank1800 425
Vijaya Bank1800 425
YES Bank1800 103
Central Bank Of India1800 22
Dhanlaxmi Bank1800 425
Allahabad Bank1800 572
Indian Bank1800 425
Bank Of Maharashtra1800 233
DCB Bank1800 123
Jammu And Kashmir Bank1800 180
Oriental Bank Of Commerce1800 102
IDBI1800 209
Andhra Bank1800 425
Indian Overseas Bank1800 425
American Express1800 208

Wrapping Up

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If you are unable to reach customer service by phone for some reason, you can utilise the banks’ e-mail and SMS services to express your concerns. To learn about the e-mail IDs and SMS formats, and numbers associated with credit card requests and services, go to the respective bank’s website.
Customers can also escalate an issue to the next level officer if a specific concern is not handled. According to RBI standards, every bank has a grievance resolution system in place, which allows credit card customers to escalate concerns to the greatest level feasible until the issue is resolved.