E-mail compatibility: The help desk software should encompass a powerful email

For instance, emails to "support@" must be routed to the technical support team while the emails having the signature "sales@" must be routed to the sales department of the help desk software. Handling multiple email addresses and servers is a proviso. In addition to this, all the mails should be directed to the help desk software which transforms them into 'tickets' or supplants them with the existing tickets. Each ticket can then be processed, managed and embedded into the reports. Automated email notification feature can make the help desk software indispensable and consummate.