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Be Open To Complaints or Concerns from Residences

The fastest way to find out something is wrong with the local infrastructure is for a resident to bring it up.  Having an open town hall every month, or allowing for residents to submit their thoughts via an email that is looked over every day, will ensure that the moment there's a problem, it's brought to the government's attention.  This will allow their infrastructure asset management system to leap into action and correct whatever issues are brought up.

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