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#business

68% leave because of rude or discourteous service.

A widely cited customer service statistic indicating that 68% of customers stop doing business with a company due to rude or discourteous service.

Type: customer_service_statistic Context: customer_retention Percentage: 68% Topic: customer_experience
0 aggregate score 1 list appearances
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#6
Avg Rank
#6

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  • 7 traits make customer service agents remarkable
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    #6

    This statistic underscores the critical importance of courtesy in customer service, showing that rude interactions directly drive customer churn. Remarkable agents stand out by consistently delivering respectful, positive experiences.

Compare with others in Business

Head to head
68% leave because of rude or discourteous service. vs Hindalco Industries Limited (Birla Copper)
Head to head
68% leave because of rude or discourteous service. vs https://star-knowledge.com/
Head to head
68% leave because of rude or discourteous service. vs Scale AI
Head to head
68% leave because of rude or discourteous service. vs Climeworks
Head to head
68% leave because of rude or discourteous service. vs Discord
Head to head
68% leave because of rude or discourteous service. vs NVIDIA

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